Frequently Asked Questions
Below is a list of common questions and answers that may help you prior to contacting our customer service. If you have additional questions, not shown here, please contact us for further assistance.
Ordering Questions
How do I place an order?
Can I make changes to my order after it has
been submitted?
What if I have a question about a product?
Does my browser need to be set to "accept
cookies" to place an order?
Payment Information
Will I need to pay sales tax?
What methods of payment do you accept?
Is it safe to use my credit card online?
When is my credit card charged?
Shipping & Returns
How long does it take for my order to be
delivered?
Do oversized products require additional
shipping charges?
What is YDAStore.com's return policy?
What if my product arrives damaged?
Accounts
What is the benefit of setting up an account?
What if I forget my password?
Ordering Questions (top)
How do I place an order? (top)
When you have chosen your particular product, simply click the "Add
to Cart" button. Clicking this button will place the item in your
shopping cart. At that point, you can continue shopping or proceed to
checkout. When you have finished adding items to your cart, click the
"Checkout" button to enter your shipping and billing information.
Can I make changes to my order after it
has been submitted? (top)
We're sorry, orders cannot be changed once they have been submitted. We
apologize for any inconvenience.
What if I have a question about a product?
(top)
If you have a question about a product, please contact
us
and we will be happy to provide any additional product information you
may require.
Does my browser need to be set to "accept
cookies" to place an order? (top)
Yes. Your browser has to accept cookies to place an order with us. Generally,
browsers accept cookies by default. However, you may need to change your
settings to enable cookies if you're experiencing problems in the ordering
process.
Payment Information
Will I need to pay sales tax?
(top)
Financial Innovations, Inc. (YDAStore.com) is required by law to remit
sales tax on all non-apparel items shipped to Rhode Island.
What methods of payment do you accept?
(top)
We accept credit card payment in the form of American Express, Matercard
and Visa.
Is it safe to use my credit card online?
(top)
As you complete your order through our online store, you'll be asked for
your name, address and credit card number. We use Secure Socket Layer
(SSL) - the leading data encryption technology on the Internet - to send
this personal information in an encrypted code to our servers. Only YDAStore.com
can decode your encrypted information. Plus, this encrypted data is stored
on a protected server until your order has been shipped. For more information
on the safety of ordering online at ydastore.com, please review
our Privacy & Security Policies.
When is my credit card charged?
(top)
We use live credit card validation so your card is charged when your order
is placed. Because of this, it is very important that you click on the
"submit order" button only once to avoid the possibility of
multiple charges.
Shipping & Returns
How long does it take for my order to
be delivered? (top)
Most items leave our warehouse within 3-5 business days and take approximately
3-5 business days for delivery. Please contact
us if you require expedited deilvery on your order.
Do oversized products require additional
shipping charges? (top)
Yes, some of our larger products require shipping and handling charges
in addition to normal shipping rates. Please reference product pages for
information on particular items.
What isYDAStore.com's return policy?
(top)
We appreciate your business and guarantee that you'll be 100% satisfied
with your products. If you are not completely satisfied with your purchase,
merchandise will be accepted for excange or refund*. Please review our
complete return policy for
more information.
What if my product arrives damaged?
(top)
In the unlikely event that a product arrives damaged or defective, we
will credit you for the returned item upon receipt and send you a replacement
with no additional shipping charges. Please review our complete return
policy for more information.
Accounts (top)
What is the benefit of setting up an
account? (top)
Setting up and maintaining an account with YDAStore.com, will simplify
your shopping experience and expedite your checkout. Click
here to create an account now.
What if I forget my password?
(top)
In the event that you forget your password, simply enter your login name
and select the "email me my password" option prior to clicking
the "Login" button to have your password e-mailed to you immediately.